Way South Pty Ltd — ABN 92 691 531 647
Last updated: 1 May 2026
About Way South
Way South Pty Ltd is a licensed telecommunications carrier (no. 648) operating under a Carrier Licence issued by the Australian Communications and Media Authority (ACMA) pursuant to the Telecommunications Act 1997 (Cth). We operate fixed wireless broadband infrastructure across north-west Tasmania.
Terms of Service
By activating a service with Way South, you agree to be bound by these terms and our Fair Use Policy. These terms are governed by the laws of Tasmania and the Commonwealth of Australia, including but not limited to:
- Telecommunications Act 1997 (Cth)
- Telecommunications (Consumer Protections and Service Standards) Act 1999 (Cth)
- Privacy Act 1988 (Cth)
- Telecommunications (Interception and Access) Act 1979 (Cth)
- Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015 (Cth)
- Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010)
Way South reserves the right to update these terms at any time. Customers will be notified of material changes by email with reasonable notice. Continued use of the service constitutes acceptance of the updated terms.
Data Retention and Logging
etains certain data as required under Australian law, including the Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015 (Cth). This legislation requires Australian telecommunications providers to retain specific categories of metadata for a minimum period of two years.
The categories of data we are required to retain include:
- The identity of the account holder and service
- The source and destination of communications (such as IP addresses)
- The date, time and duration of communications
- The type of communication and service used
- The location of equipment used to make the communication
Way South does not retain the content of your communications. Retained metadata is stored securely and is only disclosed to authorised agencies in accordance with the requirements of the Telecommunications (Interception and Access) Act 1979(Cth) and other applicable legislation. We will not disclose your data to third parties except where required or authorised by law.
For further information about how we handle your personal information, please refer to our Privacy Policy.
Customer Premises Equipment (CPE)
What is CPE?
Customer Premises Equipment, or CPE, refers to the hardware installed at or near your property to connect you to the Way South fixed wireless network. This typically includes:
- The outdoor wireless antenna or radio unit (also called a subscriber unit or ODU) mounted on your roof, wall, or a pole
- The mounting hardware and cabling connecting the outdoor unit to your premises
- Any indoor network termination equipment provided by Way South as part of your connection
The CPE is the point at which the Way South network ends and your internal property network begins.
Ownership of CPE
Way South is responsible for the supply, installation, and maintenance of all CPE up to and including the indoor network termination point. This equipment remains the property of Way South unless otherwise agreed in writing.
Everything beyond the CPE – including internal cabling, switches, access points, computers, smart devices, and any other equipment on your local network – is the customer’s responsibility and property. Way South does not support, maintain, or accept liability for equipment or issues that arise beyond the CPE handover point.
Router Lease Arrangement
Way South may offer a router as part of your service under a lease or payment arrangement. During the lease or payment period, the router remains the property of Way South. Once all agreed payments have been completed, ownership of the router transfers to the customer in full. No further obligations exist between the customer and Way South in relation to that device once ownership has transferred.
If you are unsure whether your router is leased or owned, please contact us and we can confirm the status of your equipment.
Service Suspension and Equipment Recovery
If your service is suspended due to non-payment or a breach of these terms, Way South reserves the right to recover any equipment that remains our property, including CPE installed at your premises.
Prior to any recovery, Way South will:
- Provide written notice to the customer advising of the suspension and the intention to recover equipment
- Allow a reasonable period for the customer to remedy the situation, where applicable
- Arrange a mutually convenient time for recovery where possible
Customers are required to provide reasonable access to their property to allow Way South to recover its equipment. Interference with, damage to, or failure to return Way South-owned equipment may result in a recovery fee being charged, and in serious cases may be referred to the relevant authorities.
Equipment that has transferred to customer ownership under a completed lease arrangement will not be subject to recovery.
Fair and Acceptable Use
Our fixed wireless services are designed for standard residential and small business use. You must not use your service in a way that:
- Interferes with the Way South network or other customers’ services
- Facilitates unlawful activity
- Involves the resale of the service without written authorisation from Way South
- Places excessive or unreasonable load on shared network infrastructure
Way South may throttle, shape, or suspend services where usage is found to be in breach of this policy.
Liability
To the extent permitted by Australian Consumer Law, Way South’s liability for any failure or interruption to your service is limited to the cost of re-supplying the affected service. Way South is not liable for loss of business, loss of data, or consequential damages arising from a service interruption or equipment failure.
Nothing in this policy limits your rights under the Australian Consumer Law or other applicable legislation that cannot be excluded.
Complaints and Dispute Resolution
If you have a complaint about your service, please contact us in the first instance. We aim to resolve all complaints promptly and fairly. If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Telecommunications Industry Ombudsman (TIO) at tio.com.au.
Contact us
If you have any questions, we’re happy to help.
1300 247 065 or email support@waysouth.com.au
We’re a locally owned team based right here in Wynyard, Tasmania.
This policy should be read in conjunction with your service agreement, our Privacy Policy, and our Payment Policy. For legal advice specific to your situation, please consult a qualified legal professional.